Safety Centre

SYMPLi Privacy Notice

We at SYMPLi understand the importance of your personal information and are committed to protecting your privacy. This Privacy Notice details how SYMPLi and its affiliates (collectively "SYMPLi") collect, process, and use your personal information through our websites, services, products, and applications that reference this Privacy Notice (collectively "SYMPLi Services"). By utilizing SYMPLi Services, you are consenting to the practices described in this Privacy Notice.

Information Collection and Usage

We collect personal information through various means to offer and enhance our Services. This includes:

1. Directly Provided Information: Information you submit during registration or while using our services.

• Automatically Collected Data: Information collected when you interact with our Services.
• Third-Party Sources: Data from partners and suppliers that help us provide and improve SYMPLi Services.

What Personal Information About Customers Does SYMPLi Collect?

SYMPLi collects your personal information to provide and improve our services. Here's what we collect:

• Information You Give Us: We receive and store any information you provide in relation to SYMPLi Services. This includes but is not limited to your name, address, payment information, and purchase history.
• Automatic Information: We automatically collect information when you use SYMPLi Services, such as your browsing and purchase history, as well as data collected through cookies and other tracking technologies.
• Information from Other Sources: Occasionally, we might receive information about you from other sources and add it to our account information. This could include updated delivery and address information from our delivery partners.

Data Security and Confidentiality

• Safeguarding Your Information: We employ robust security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and secure data storage.
• Confidentiality Practices: Our team is trained in the importance of privacy and we maintain strict confidentiality protocols. We only share your information with trusted partners as necessary and under strict privacy agreements.

How Does SYMPLi Use Your Personal Information?

Your personal information is used to operate, provide, develop, and improve the products and services we offer. This includes:

• Order Processing and Delivery: We use your information to handle orders, deliver products, and process payments.
• Customer Service: To provide customer support, we use your personal information to communicate with you about your orders and queries.
• Personalization: We use your information to personalize your experience on SYMPLi, such as recommending products that might be of interest to you.
• Security and Fraud Prevention: To detect and prevent fraud, we use personal information as part of our security measures.

Does SYMPLi Share Your Personal Information?

We respect your privacy and are committed to protecting your personal information. We do not sell our customers' personal information. We share your personal information only as follows:

• Third-Party Service Providers: We engage third-party companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, and providing customer service. These providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
• Legal Compliance and Protection of SYMPLi and Others: We release personal information when we believe it is necessary to comply with laws, enforce our terms and conditions, or protect the rights, property, or safety of SYMPLi, our users, or others.

How Secure Is Information About Me?

• Data Security: We design our systems with your security and privacy in mind. We work to protect your personal information using encryption and security protocols.
• PCI Compliance: For handling credit card data, we adhere to the Payment Card Industry Data Security Standard (PCI DSS).

Your Choices and Access to Your Information

• Account Information: You can access and update your account information regularly to ensure accuracy.
• Communication Preferences: You have the choice to opt-out of receiving marketing communications from us and can adjust these preferences in your account settings.

Commitment to Ongoing Improvement

• Continual Enhancement of Privacy Practices: We are committed to continually assessing and enhancing our privacy and security practices to ensure the highest level of protection for your personal information.
• Open Communication: We welcome feedback and queries regarding our privacy practices and encourage you to contact us with any concerns or suggestions.

Updates to Our Privacy Notice

This Privacy Notice may be updated periodically. We recommend that you review it frequently for any changes. Your continued use of SYMPLi Services signifies your acceptance of these changes.

Contacting Us:

For questions about our privacy practices, you can contact us through the provided channels on our website.

Changes to This Policy

We reserve the right to modify this policy. Any changes will be communicated through our Services.

To make your account more secure, we recommend that you create a password that is easy to remember but hard for someone else to guess. To help you create a secure password, we outlined password best practices:

Do use:

• At least eight characters, but the longer the better
• A mix of lowercase and uppercase letters, numbers, and symbols

Don't use:

• Your username
• A previous password or password used on another site
• Consecutive keyboard combinations such as 'qwerty' or 'asdfg'
• A complete dictionary word or obvious combinations of dictionary words
• Slang terms, common misspellings, or words spelled backward
• Names such as your company name or names of spouses, kids, other relatives, or pets
• Personal information such as your age or birth date

At SYMPLi, we prioritize user security and privacy through rigorous measures:

• Security Practices: We adhere to international standards independently verified through the Mobile Application Security Assessment (MASA) and engage with HackerOne's Bug Bounty Program to proactively address vulnerabilities.

• Multi-Factor Authentication (MFA): We enhance account security with MFA, requiring additional verification to protect against unauthorized access.

• Anti-Phishing: As members of the Anti-Phishing Working Group (APWG), we actively combat phishing and identity theft.

• Payment security certification: As a shopping software for users around the world, while supporting various payment methods, we have also obtained corresponding security certifications to protect the security of your property, including but not limited to: Payment Card Industry Data Security Standard , Visa secure, Mastercard Identity Check, American Express SafeKey, ProtectBuy, J/Secure, Trustedsite.

We also ensure data privacy by collecting only necessary information, never selling customer data, and adhering to strict data protection regulations. This comprehensive approach helps safeguard our users against online fraud and protects their privacy.

Beware of spam messages, emails, and phone calls! Scammers frequently use these communication methods to steal personal and financial information.

To protect yourself, we recommend that you do not respond to these messages or calls, and avoid clicking on links in emails or text messages from unknown sources. If you're uncertain about the legitimacy of a message, it's better to be safe and report it to us. If you require assistance, please contact our customer service team, and we will investigate your reports thoroughly to ensure your information stays safe and secure. Please email infoshopsympli@gmail.com